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Frequently asked questions

Get instant answers to questions about what we do and how we operate.

What sets your company apart from traditional property management firms?

We operate beyond the boundaries of traditional property management, delivering comprehensive and bespoke services that address the entire spectrum of your needs. Our team, a unique blend of real estate, hospitality, and technology professionals, helps to maximize your property's income and streamline operations, all while delivering outstanding service to guests. What sets us apart is our unique model of pairing your property with a hyper-local superhost who manages a small portfolio and resides within 15 minutes of your property, ensuring a personalized approach backed by large-scale operational efficiency.

What kind of properties do you manage?

We specialize in managing short-term rental properties listed on platforms such as Airbnb, Booking.com, VRBO, and Homes and Villas by Marriott, where Bonvoy members can book our properties. We work with a wide variety of property types, from apartments and condos to rural vacation homes and guest suites.

What if my property isn't furnished?

Not a problem at all. We currently offer a complete furnishing and interior design service in the Greater Vancouver area, with limited services available in other cities. Our expert design team ensures your property is not only functional but also beautifully presented to appeal to guests and increase booking rates. Please inquire for more information on how we can assist you outside of Greater Vancouver.

How do you vet your guests?

Our guest vetting process is thorough and comprehensive. We require guests to provide government identification and have positive reviews from past stays. Furthermore, we review the purpose of each trip and manually oversee each booking that comes in. Our guest experience team, many of whom are Airbnb superhosts themselves, leverage their wealth of experience to ensure we accept only ideal bookings, prioritizing your property's safety and the quality of stay for our guests.

How do you set the pricing for my property?

We use a dynamic pricing strategy which takes into account factors like seasonality, local demand, events, and historical data. This approach ensures your property is competitively priced to maximize occupancy and revenue.

How do you deal with maintenance issues?

We have a dedicated 24/7 maintenance team that swiftly addresses any maintenance issues that might arise. Regular property checks and preventive maintenance are part of our standard service to keep your property in prime condition.

What happens if a guest damages my property?

For Airbnb listings, hosts are covered by a $1 million host guarantee for property damage, and a $1 million host protection insurance for liability. For VRBO and other platforms, we take security deposits, have liability insurance, and can guide you in setting up additional insurance if required. Your property's protection is one of our top priorities.

Do I need to commit to a minimum contract period?

We believe in providing flexible solutions to our clients, so we offer monthly, semi-annual, and annual contract options to suit your needs.

What is the process of starting to work with you?

Getting started with us is a simple and fast process. Once the contract is signed, we can get your property live and ready for bookings within just 7 days.

Still have a question?

We're available right now for any immediate questions on our chat.

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